Privacy Policy

Dialysis Travel ("we," "us," or "our") operates a directory platform that helps dialysis patients discover and contact dialysis clinics. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR).

1Identity of the Data Controller

• Controller: David Pesola
• Registered Address: Av Dr Francisco Sa Carneiro, Leiria - Portugal.
• Contact Email: pesoladavid@gmail.com
• Website: https://renidialysis.com

2Principles Applied in Data Processing

In processing your personal data, we apply the following principles:

• Lawfulness, fairness, and transparency: We will always require your consent for processing your personal data for one or more specific purposes that we will inform you about beforehand with absolute transparency.
• Data minimization: We will only request data strictly necessary for the purpose(s) required. In our case, only the logistical data necessary to facilitate treatments during your travels.
• Storage limitation: We retain data only for the time strictly necessary. For clinic intermediation, inquiry details flow as a secure conduit without permanent storage on our end (Forward-Not-Store Principle - Art. 25). Where you opt in to follow-up, we retain only your contact details for that purpose, for no longer than necessary.
• Integrity and confidentiality: Collected data is treated in a way that ensures security, confidentiality, and integrity, preventing unauthorized access.

3Your Rights

You have the right to request access to stored data, rectification or erasure (Right to be Forgotten, Art. 17), limitation of processing, opposition to processing, and data portability.

If you have a community account, you can exercise the most common rights yourself from your Account page: Download my data exports your information (data portability), and Delete my account erases your account and personal data (your past posts are kept but anonymized). For any other request (or if you do not have an account), send your request with a copy of a valid official ID to our Contact Email. You also have the right to effective judicial protection and to lodge a complaint with the relevant supervisory authority.

4Purpose and Legitimacy of Processing

The legal basis for processing your data is your explicit and unequivocal consent.

• Contact Forms, Clinic Inquiries and Trip Requests: We request logistical and contact data to forward inquiries to the Clinics you select and to plan trip requests. Your inquiry details are redirected to the selected clinic and are not stored as medical records on our servers. Where you optionally consent, we retain your contact details (such as your phone number) so we can follow up with you about your request, help ensure the clinic responds, and send related communication about your inquiry or trip. This contact consent is optional and is never required to submit a form; you may withdraw it at any time by contacting us or, if you have an account, from your Account page.
• Community and Forums: Users registering via Google or Email consent to storing authentication data for app access. To protect privacy, only chosen nicknames are visible. Sharing sensitive medical information is prohibited.

5Data Recipients and Security

Your personal data will not be transferred to third organizations, except for the explicit transfer of your data to the Clinics selected by you to coordinate requested logistics. The user assumes that these independent centers will be subject to their own local privacy regulations upon receiving the contact. Our website is hosted on secure cloud infrastructure provided by Supabase and Vercel.

6Analytics and Cookies

When browsing the website, non-identifying data may be collected (such as pseudo-anonymized IPs or basic geolocation) to analyze trends and system accessibility. This aggregated data does not allow direct individual identification.

7Acceptance and Consent

As a User of this Website, you declare to have been informed of the data protection conditions, accepting and explicitly consenting to our processing of them (especially regarding the logistical forwarding of this data to your chosen destination clinic) for the purposes indicated. To use our forms, you must previously accept (via a non-pre-ticked checkbox) all conditions of this text.